Shipping Policy

Our Shipping Philosophy

We know how eagerly you anticipate your new pieces. From our studio to your doorstep, we handle every order with care and intention, ensuring your garments arrive safely and ready to be lived in.

Processing Time

  • Standard Orders: Please allow 1–3 business days for your order to be processed, packed, and prepared for shipment from our warehouse.
  • Peak Seasons: During major collection launches, holidays, or promotional events, processing may take an additional 2–3 business days. We appreciate your patience as we carefully hand-pack your items.

Shipping Rates & Delivery Times

We offer various shipping options to accommodate your needs. Shipping costs and estimated delivery times are calculated at checkout based on your destination:

  • Domestic Shipping (US):
    • Standard Shipping: Delivered within 3–7 business days after processing.
    • Expedited Shipping: Delivered within 2–3 business days after processing.
    • Overnight Shipping: Delivered the next business day (orders must be placed by 12:00 PM PST).
  • International Shipping:
    • We ship worldwide! International shipping rates, duties, and taxes are calculated securely at checkout based on your location. Delivery typically takes 7–14 business days, depending on customs clearance.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. Please allow up to 24 hours for the tracking portal to update after receiving your shipping confirmation.

Lost, Stolen, or Delayed Packages

Once a package leaves our facility and is handed over to the carrier, Dôen is not responsible for lost or stolen packages marked as delivered. However, if your package is delayed or experiences transit issues, please reach out to our Customer Care team, and we will do our best to help you coordinate with the carrier.

Need Assistance with Your Shipment?

If you have any questions regarding your delivery or need to update shipping details shortly after placing your order, please contact our team at [Insert Support Email]. We are always here to help.

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