Returns & Exchanges Policy

Our Return Philosophy

We want you to love and cherish every piece you bring into your wardrobe. If for any reason your Dôen purchase isn’t quite right, we are here to help you through the return or exchange process.

Return Window

• Timeframe: We accept returns for a refund or store credit within 30 days of the delivery date.
• Condition: Items must be unworn, unwashed, unaltered, and in their original condition with all tags attached. Footwear must be returned in its original, undamaged shoebox.

Exchanges

• Want a different size or color? We gladly offer free exchanges for eligible items, subject to availability. You can initiate an exchange directly through our online return portal.

Final Sale Items

• Please note that items marked as Final Sale at the time of purchase cannot be returned, exchanged, or refunded. This includes specific warehouse sale items or deeply discounted promotional pieces.

How to Start a Return or Exchange

1. Visit our Portal: Head over to our online Returns Portal [Insert Link] and enter your order number and zip code.
2. Select Items: Follow the prompts to select the item(s) you wish to return or exchange.
3. Print & Ship: Download and print your prepaid return shipping label, attach it to your package, and drop it off at the designated carrier location.

Refunds & Processing Time

• Once your return is received and inspected at our warehouse, please allow 5–7 business days for us to process your request.
• Refunds will be issued to your original form of payment. Please note that original shipping fees are non-refundable, and a small return shipping fee may apply (waived if you choose store credit or an exchange).